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CANCELLATIONS

If you want to cancel an order you have placed just send us an email within 48hrs to lagomstudiouk@gmail.com. We will cancel and refund your order to the payment method you used to make the purchase within 2 working days. 

RETURNS

You can return your item within 14 days of delivery (except for non-returnable items listed below). If 14 days have gone by since your item was delivered, or if your item is non-returnable then unfortunately we can’t offer you a refund or exchange unless it is damaged (see below)

Please note that we do not accept returns of items simply because you do not like the colour. To ensure that you select the correct finish for your cabinet, we recommend that you carefully review all images of our products available on our website, Facebook, and Instagram pages. In the event that you are still unsure, we would be happy to provide you with wood samples upon request, which we will promptly mail to you. Please contact us via email to request these samples.

You will need to pay for the return delivery costs and payment processing fees. You can use your own courier or we can schedule a collection. If we organise the return delivery then we will deduct the return delivery charge from your refund. Return delivery costs vary depending on your location and may be more than the original shipping cost that you paid. 

Return collections can be booked for weekdays only. 

You must re-package the item for return delivery in the original packaging in order to avoid damage in transit. Therefore please do not throw away the original packaging if you are unsure of your purchase. To be eligible for a return, your item must be unused and in a re-sellable condition, so if you’re unsure of your purchase we advise you not to use it or place any items on it.

Non-returnable items:
* Custom-made or bespoke items. This includes any item made to a non-standard specification especially for you (custom size, colour, etc). 
* Products sold as seconds, ex-display or otherwise described as non-returnable.

* Item ordered incorrectly due to your error (wrong size, finish etc. Please ensure you double check your space and your specification when placing an order with us)

Sometimes we will only issue a partial refund. A partial refund will only be given if:
* There are obvious signs of use, (eg marks from AV equipment feet) such that the item cannot be re-sold as new.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Is damaged during the return delivery due to inadequate re-packaging.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

DAMAGE IN TRANSIT

We take great care in the packaging process which makes damage in transit rare. However, in the event that the packaging is not intact upon arrival, we ask that you take photos of the damaged packaging before unpacking it further. Please email us (lagomstudiouk@gmail.com) as soon as possible within three days of delivery, and we will assist from there. 

If your cabinet is damaged after unwrapping. Please notify us straight away. If your cabinet needs to be returned to us, then you will be required to wrap the cabinet back up as best you can using the original packaging to avoid further damage on its way back to us. We will then repair or replace your cabinet and have it re-delivered to you. 

Need help?

Contact us at lagomstudiouk@gmail.com for questions related to refunds and returns.

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